ULTIQA Beach Haven on Broadbeach Booking Terms and Conditions

Introduction

These Terms & Conditions apply to all bookings made directly through the ULTIQA Beach Haven on Broadbeach or ULTIQA Hotels & Resorts websites, by email, by phone, or via payments processed through the official ULTIQA payment gateway system.

Credit Card Policy

A valid credit card in the guest's name is required to secure a reservation. A credit card in the name of another person will not be accepted. The credit card linked to the booking will be processed on the designated date in accordance with the reservation terms and conditions. Invalid or expired credit card details may result in the transaction being declined. If this occurs, the guest will be notified and must contact the resort within 24 hours. If payment cannot be processed when due, the property reserves the right to cancel the reservation without notice. The credit card used to process payment must be presented at check-in.

Refund Admin Fee

A $100 AUD administrative fee may apply for the processing of refunds.

Deposit & Cancellation

• Flexible: FREE cancellation until 24 hours prior to arrival. Full non-refundable prepayment will be taken from the credit card provided 24 hours prior to arrival. If cancelled within 24 hours of arrival, the payment made will be used as the cancellation fee. No deposit is required.
• Semi-Flexible: FREE cancellation until 14 days prior to arrival. Full non-refundable prepayment will be taken from the credit card provided 14 days prior to arrival. If cancelled within 14 days of arrival, the payment made will be used as the cancellation fee. No deposit is required.
• Summer Rate: FREE cancellation until 60 days prior to arrival. Full non-refundable prepayment will be taken from the credit card provided 60 days prior to arrival. If cancelled within 60 days of arrival, the payment made will be used as the cancellation fee. No deposit is required.
• Prepaid: Full prepayment is charged at the time of booking and is non-refundable. Any cancellation or adjustment to the original booking will incur the full booking fee, which will serve as the cancellation fee. No additional deposit is required.
• Stay More & Save: A 10% non-refundable deposit is charged at the time of booking. The balance of the accommodation is charged 24 hours prior to arrival. If cancelled more than 24 hours prior to arrival, the 10% deposit will be forfeited. Cancellations within 24 hours of arrival will forfeit 100% of the booking total. Booking modifications are not possible within 24 hours of arrival. Modifications requested more than 24 hours prior to arrival are subject to availability and may incur additional fees.

Long Stay Cancellation & Early Check-Out Policy

Please refer to the Long Stay Cancellation & Early Check-Out Policy for bookings made under a long-stay rate.

Insurance

ULTIQA Hotels & Resorts strongly recommends purchasing comprehensive travel insurance. The policy should include, but not be limited to, cancellation fees, loss of or damage to personal belongings, loss of money and medical expenses.

Mobile Check-In

Please complete mobile check-in using the link sent to your mobile phone prior to arrival.

No-Shows, Failure to Cancel & Early Departure

Each booking is subject to its applicable cancellation policy. Failure to check in on the scheduled arrival date will incur a penalty charge in accordance with that cancellation policy. If a guest shortens their stay or checks out early, any payment for unused nights will be forfeited. Guests arriving later than the scheduled arrival date must contact the resort to prevent automatic cancellation of the reservation. The property reserves the right to cancel or modify a reservation where fraudulent or inappropriate activity is suspected, or where the reservation resulted from an error or mistake in rates or room availability.

Payment Options

• Bank Transfer: Please contact ULTIQA Beach Haven on Broadbeach directly to arrange payment by bank transfer.
• Card Payments: Card payments incur a non-refundable processing fee of 1.98% for domestic cards and 3.25% for international cards.
• Cash Security Deposit: If no credit card is supplied at check-in, a $1,000 cash security deposit is required.

Special Requests

ULTIQA Beach Haven on Broadbeach will make every effort to fulfil preferred-stay requests; however, all requests are subject to availability and cannot be guaranteed.

Arrival

• Carparking: One carpark per apartment is complimentary. Reception will provide further parking instructions on arrival.
• Identification: Guests must provide valid Federal or State Government-issued photographic identification at check-in for security purposes. The booking must be in the name of an adult aged 18 years or older. The guest must also provide a credit card in the same name as the photographic identification.
• Security Deposit: A $200 pre-authorisation is required per room at check-in. The pre-authorisation must be taken on a physical credit or debit card that matches the name on the reservation. If no card is supplied, a $1,000 cash security deposit is required.

Other Policies

• Child Policy: Children stay free when using existing bedding and remaining within the standard guest capacity of the apartment. Additional charges apply if additional bedding is required.
• Extra Person Policy: An additional charge of AUD $55 per night applies for each additional guest aged 3 years or older. Infants aged 0-2 years stay free.
• Facilities & Apartment Information:If any feature or facility is essential to your stay, please contact the resort before booking. ULTIQA Hotels & Resorts cannot be held responsible for temporary or permanent omissions or errors relating to property facilities and services. Photos shown on the website are indicative only and may not represent the exact apartment allocated. Destination images may not represent the views available from the resort. Listed accommodation facilities may not apply to every apartment type.
• Housekeeping: Apartments are fully self-serviced. Linen and a starter pack of amenities are provided for the duration of the stay. Additional supplies are available from reception and may incur a fee.
• Late Check-Out: Late check-out is available on request and is subject to availability. Please contact reception to confirm availability. Additional fees may apply. A late check-out fee may also apply if the apartment is not vacated by the confirmed check-out time.
• Lock Outs: A charge of up to $200 applies if a guest is locked out of their apartment after reception office hours and assistance from ULTIQA staff is required to regain entry. This charge does not apply to an arranged after-hours check-in.
• No Party Policy: ULTIQA Beach Haven on Broadbeach has a strict no-party policy. If the resort believes a party is taking place, it may terminate the guest's right to occupy the apartment immediately. Guests are responsible for additional cleaning, replacement or breakage costs. If a complaint is received about guest behaviour, ULTIQA staff may enter the apartment to investigate.
• Relocation: If reserved accommodation becomes unavailable due to unforeseen circumstances, the property will relocate guests to comparable alternative ULTIQA accommodation at no additional cost. If guests choose accommodation of a higher standard, they will be required to pay the difference. If guests decline the relocation, a full refund and cancellation of the booking may be provided.
• Smoking Policy: ULTIQA Beach Haven on Broadbeach is smoke-free, including all apartments, balconies and common areas.

By proceeding with a booking at ULTIQA Beach Haven on Broadbeach, guests acknowledge and accept these Booking Terms & Conditions.